ABSA ***** with no explanation

On the 7th August ***** was committed on my ABSA cheque account to the tune of R40 000. Someone had linked their cell phone number to my account with out my knowledge or consent and then proceeded to do baking as I would, creating beneficiaries and paying those beneficaries. Although I reported this ***** well within 24hours it took the bank 4 days to respond to me. Thereafter I waited 6 weeks to find that they had investigated and would offer me 50% of what was lost..... without any explanation of what had occured. During the 6 weeks I received no communication at all about the progress. My various requests for feed back were met with it is being investigated and had just been hamdedto a new investigator. At one stage I was was given a Joburg number which went straight to voicemail when phoned. This I find totally unacceptable for the following reasons: 1. I believe that this ***** was not committed due to any negligence on my part. If this was the case then I expect the bank to give me some indication of this negligence. 2. The report given above gives NO indication of what had occurred in this case and therefore I cannot accept this offer of 50% refund. 3. I only do internet banking from my work station in my office at the City of Cape Town because I know we have a strong firewall and anti-hacking internet system. 4. In my view someone accessed my Bank account and changed the cell phone number linked to my account without my authorisation. This, I understand, cannot be done online so it indicates that someone in the Bank was involved in this *****. 5. I do not believe the bank has done a full and thorough investigation for the following reasons: • I reported this ***** immediately on my discovery and well within 24hours of it happening and they did not act on this timeously. • The first call that I received from the bank was four days after I had reported it • The transactions clearly show what accounts the money had been transferred to. These ********** accounts were opened at Standard bank to which the amounts were transferred and due to ABSA not acting swiftly in freezing those accounts the money has been lost • I have since discovered that there where multiple beneficiaries created on my account at Standard Bank and Capitec Bank. This was never investigated as I was never called for interview and I was unable to contact any of the investigators • The investigator in our first and only communication asked superficial questions and I was told that they would call again for an in depth inquiry • I was never contacted again and had difficulty getting and news or response from the said investigators 6 weeks later. On enquiry with help desk I was told that a new investigator had been assigned to the case on two occasions but was never contacted by any of them • The above communication offering 50% refund was the first time since the initial contact that I had been communicated with