ABSA ***** reporting

I am a very long standing client with ABSA. I reported a ********** transaction on 16 Dec 2021. The card was stopped and I was told that the ***** Dept will come back to me within 2 days. I phoned again on 18 Dec 2021 and was told the same thing. Another call was made on 4 Jan 2022 and was told that it will be escalated to an investigator of whom the name was given, It is now 12 Jan 2022 and I am still waiting for any response! There is no response from ABSA on their part in over a month since first reporting this. This is totally unacceptable! I am a paying customer for many, many years and deserve better than this!!