SF
Sekai F
1 reviews | Active since Dec 2021
20 Dec 2021, 16:55
ABSA ***** REPORT
I am disappointed with the level of service I have received from ABSA today. Two transactions went off my account which I did not authorize. After contacting my bank (ABSA), I was told i need to call the merchant and tell them to stop the transaction and that it was a subscription I made. HOW??? If i knew the merchant taking money from my account why would I bother contacting the bank? I explained to the consultant that I did not make an subscriptions and that this was possible *****. How do i protect myself from ********** if my bank cannot help me?
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Absa's replyOfficial
21 Dec 2021, 10:34Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply21 Dec 2021, 10:34
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,