MB
Max B

1 reviews | Active since Mar 2012

11 Mar 2019, 15:16

ABSA ***** on Account / Credit Card when closing accounts

I closed my ABSA account on 08 March 2019, thus I had to cancel my Cheque and Credit Card. I was able to close the Cheque account on the day, but I had to call the call centre to cancel the Credit Card. I was notified that they had to verify and closeout the account and that it should take 48 hours.

Today, when I woke up (@05h00) I got an SMS showing that a OTP is required for a payment of 289.72 Euros to Tunisair. Then at 08h00 I got an SMS that payment was made to MOO COM LONDON for R133.

I directly called the ABSA ********** number to submit the case. The service I got from ABSA was excellent, and thanks for the quick response in stopping the card.

My reason for giving a poor rating, is that the card was destroyed on Friday after I closed the account, but my suspicion is that somewhere in ABSA there is information being leaked out to 3rd parties which are using this credit card information to do online payments for private use. Thus, I am FURIOUS (putting it mildly) that a well known Financial Service Provider is facing such a ********** person or party within its own company.

0
Replies (1)
Absa
Absa's reply12 Mar 2019, 13:30
Official
Dear Client
 
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.


Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd