ABSA ***** LINE - NO RESPONSE

This report is in connection with ABSA ***** LINE, not Absa in general.

I was ****med out of a large amount by ********** who presented themselves as Absa Investigations. My True Caller App clearly showed Absa Investigations. I even took a screenshot of this.

This was on 15 November 2022. I reported to the SAPS and got a case number. I reported the issue to ABSA ***** Line on the same date. The Investigating Officer is Nonsikilelo. I got a case reference number. On 2 December 14h30 I phoned to hear what progress there was. I spoke to someone else (I have the name) and he was surprised that the Investigating Officer did not call me and promised that I would be contacted soon by her. Nothing happened. On 7 December 08h56 I phoned again (spoke to a different person whose name I have) and after the normal security questions and waiting for some time I was assured that Nonsikelelo would phone me before the end of today. In any case he promised to phone me before 11h00 today to find out whether Nonsikilelo phoned me. He also did not phone. Later I phoned again 13h32 and spoke to another person whose name I have, but can be somewhat incorrect because of language issues. She also could not understand that Nonsikilelo did not phone me. I have been told that Nonsikilelo's line manager is Bahile.

This is a last resort. The funds ****** is substantial and I do not know what will happen. I have seen a report in a paper that someone else's money was refunded by Absa. I suppose their Insurance.

Thanks

Louw van der Walt