ABSA ***** Line

<p>Thank you ABSA for your complete and utter failure to assist a customer!</p> <p>I received a sms notification for a transaction that was not me. I immediately contacted ABSA to be advised that my credit card must be stopped and I would be required to send an email to the absa disputes department.</p> <p>I went to an ABSA branch to be advised that i was required to contact the ***** department an open an investigation, which was completed while i was at the branch. I was informed that i would receive an email with a declaration after which the investigation would commence. This was on a Saturday.</p> <p>By Monday no email had been received. After 18mins of holding online i was informed that the responsible person would send me the email (email address was confirmed).</p> <p>By Wednesday still no email. After contacting the ***** line once again, i was told the email was being sent. By Wednesday afternoon still no email. So after the now 4th phone call to the ***** line, I was once again informed that the responsible person would send me the email, my response being "no i want the email now", to being told "are you ordering me, you cannot order me, how sure are you that you will not receive the email", and my response being "well the fact that i am phoning for the 4th time being a clear indication i will phone back again"</p> <p> </p> <p>Absa your service is shocking! Your call centre representatives are disgusting! Please note, all investments with ABSA are going to be closed as of tomorrow</p>