ABSA ***** - Lack of Updates and Contact

On the 07/03/2023 I was a victim of ***** on my ABSA Current Account, where everything I had in that account was draw out. ABSA contacted me as the notifications was going off on my phone, as I was seeing the money leaving my account and by the time they stopped my Debit Card there was almost nothing left in my Current Account (keeping in mind who ever helped me from ABSA wasn't very helpfull and their phone line was bad.) It is the 17/03/2023 and so far I have only received 2 sms's regarding the ***** investigation I know it can take 10-15 days for the investigation but ABSA can really do a better job keeping me inform not even a phone call since the 7th. I feel really let down by this Bank as I pay fees on my Cheque Account but this is the type of Customer Service I receive.

ABSA was my first and only bank since I opened a Account and started working and that is more than +20 years ago. But I have been let down countless times with their Bad Customer Service.