ABSA - ***** is "fun" ... for some!

Clearly loyal customers don’t mean anything to ABSA. I didn’t ask for ***** to be conducted on my account and what I do not appreciate is the complete lack of any communication regarding my case. (The second case in three months from the SAME vendor!!! I cancelled my cards, changed passwords and the same vendor accessed my cheque account without my card leaving my possession.) From a call lodged on 8 April, I have had no communication from the investigator Fikile Seluma! Each time I call the ***** centre I have to state my case again when they try and “find” Fikile to no avail and no-one else is available to assist. Is Fikile the ONLY person at ABSA who can resolve matters? Even the complaints line I called, the operator tried to “find” Fikile then asked for my patience while they looked for someone else to help only to reply that there is no-one! Really???!!! Please refund me so that I can find a bank who wants me as a customer. Four weeks with no communication is disgusting.