ABSA ***** is a disgrace

I had ***** on my internet banking and absa has taken 3 months to come back with no results!!! at 23:45 on the 26th June 2018, someone unknown to me logged onto my internet banking and stole R14 000 out of my account! I got an sms stating my phone was delinked and a new phone linked, new accounts were created and money transferred out, I have a sms at 12:05 from absa stating they noticed ***** on my account and have blocked it, too late as my money was already ******!!! it has taken 3 months with no response from ABSA, every time I phone they tell me that my case has been escalated but still no response! it takes 3 months to get back to me to say my case has been repudiated!!!!! this is unacceptable, I will definitely not be banking with absa in the future and this will be going further.

the only way this can happen is if someone internally at absa does this, no one else can log into your account. there are 3 passwords, how can someone log in and guess all 3 only someone at the bank can log in without this information!!!

you had the phone that was linked, the new account numbers that were linked. yet you investigate me instead of the account numbers that were created!!!! what happened to that person?

ABSA is a disgrace