ABSA ***** is a black whole

Logged calls with ABSA ***** on my accounts. Funny that the credit card ********** activities were reversed. Provide lawyers letters, investigation information completed of ********** and ********** companies. I only get called when I ask for updates to everyone and their dog being copied. Last call was from a person saying that the investigation is serious and the provided documentation and investigations are quite conclusive and I will be updated and they are sorry it all takes so long. 2 weeks later I get mail, that case is closed, and cannot reach anyone or get updates. What the hell??? all this after being with them for almost 30 years. SAD what happens to the consumers in SA. No one cries *****, provide all the details and investigations and expect nothing!!