TM
Tazz M
1 reviews | Active since Nov 2011
17 Dec 2019, 02:33
Absa... ***** Investigation or ***** Endorsers?
I am in Paris and ordered uber eats. Absa processed the transaction of R1495 6 times! 6! And then I am told if I do not allow them to block my card they will not be liable for THEIR mess ups. Shocking!! I cannot have my card blocked as I am overseas and solely reliant on it. Surely Absa should have processes in place to avoid this by now? Or perhaps their very justification should give us an indication of the integrity of this bank. Social media here we come.
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Absa's replyOfficial
17 Dec 2019, 10:10Dear Tazz Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply17 Dec 2019, 10:10
Official
Dear Tazz Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd