GW
Gideon W

1 reviews | Active since Apr 2022

08 Apr 2022, 09:31

ABSA ***** & Incompetence

Even 1 star is too many in this case!!

At the end of January 2022, R 137 160 was ****** from our business account via Internet *****.

This case was reported to ABSA and the SAPS. To date ABSA *****'s investigation has gone nowhere because they are unable to pull the necessary data onto their system to even start the investigation. At least that is their excuse for the last 3 weeks.

Numerous attempts have been made to escalate this matter, but it seems that my contact people (banker, ***** consultant and Actionline consultant) are either unable, or unwilling, to to get this matter resolved.

Trying to get feedback, is like having your teeth pulled.

How can small businesses survive, if your main financial partner is unable to protect your interests?

Shame on you ABSA!!

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Replies (1)
Absa
Absa's reply08 Apr 2022, 11:05
Official
Dear Gideon de Wet  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw