ABSA ***** incompetence

On 15 August 2018 I reported some ********** transactions on my account and received a claim number from the ***** people. They told me it would take a month for resolution. I called and called and kept having the "30 WORKING DAYS" shoved down my throat. It is now 44 working days and still nothing has happened. The most frustrating part of this whole process is that it seems that the ABSA ***** staff are unable to tell the truth. Once I was over the 30 working days then they: 1. Couldn't understand why no Assessor had been given the case after 30 working days, promised to investigate and call me back - I'M STILL WAITING!! 2. Escalate it to their Supervisor who tells me they have no record and he wants the proof that the ***** Dept. received the documents, the same people who gave it a claim number! 3. wanted to open a new claim so basically reset the clock 4. Everyone I spoke to faithfully promised to call me back -guess what NOTHING! 5. In desperation I went to the branch and spoke to the Manager who was very helpful and said she could see the information on my account but told me ABSA had a massive spike in ***** cases and they were not able to adhere to their time standards. She asked me to be patient and wait another 10 days. 6. When nothing had happened I called the Complaints Dept. who told ne they would investigate. 7. Meanwhile the 10 days had passed and I went back to the bank on the day agreed with the Manager to find that she wasn't there and according to which staff member you were talking to she was "way for the week", "would be back the next day" "would be in by 11 that morning".

This whole episode is SO unprofessional and to think that they are custodians of my money!! My trust in ABSA has been shattered and I am still waiting for ANYONE to call me. I am an 80 year old pensioner and while the amount ****** from my account may not be a huge amount to them it is to me, I have never been treated with such indifference in my life.

I'm hoping that somebody from ABSA will read this and actually do something about it