ABSA *****

Dear Shine and Bailie,

My name is Lance Thomas ID Number: *********************x

I am writing this mail to request your urgent assistance regarding a ***** case I have logged since 17 June 2022. Please see the order of events relating to the matter:

On the 17 June I went to ABSA Clearwater with my wife to deal with matters regarding her home loan. We had been trying to get a joint home loan but failed to be approved for reasons unknown to us. On this day, the consultant notified me that it is due to the fact that I had procured another property in Cape Town a few years back and the home was in areas for over R478 336, with a joint account with a man unknown to be as Maatar Nadir account number with account number ***. This was news to me. I requested information on the home, the offer to purchase, the load agreement information etc. However, he disagreed to share the information with me.

I would like to reiterate that at the supposed time on purchased, I would not have been able to procure the house for the following reason:

1. I was 22 years old

2. I was not financially positioned to have been purchasing a house, and,

3. I was in my 3rd year living in London

The consultant assisted me to log this with the ABSA ***** department - The reference number for this case is C-***6. as well as the SAPS - case ASZA-2***1, who took on the case and assured me that they are working on the matter.

It is now a solid 6 months and I have not heard anything from ABSA AND SAPS. I followed up with your ***** department on 13 December 2022 - The reference number for this case is C-***8, and was told to my surprise that the matter had been resolved. When asked how they said the call was closed. Yet, 1. I have not had any contact on this matter, secondly, the false house is still under my name which is causing me a huge financial disability and thirdly, the matter is not closed and is simply being pushed aside to avoid ABSA’s pending customer dissatisfaction.

I would like to express my extreme dissatisfaction with the service I have received from this. How has a person managed to **********ly purchase a house under my name without my knowledge and I am unable to get information or even do anything about it. Please note that I am escalating this matter to you as I believe that you are best positioned to handle this matter. Should I not receive feedback on this I will have to escalate it to the Ombudsman and publicly as I believe I have done everything in my power to have the matter resolved. My email address is . ***