kW
karen W
1 reviews | Active since Aug 2011
10 Dec 2019, 15:51
Absa ***** dont reply to my question when my money going to be refunded
Absa ***** have been asking me for documents all last week Monday morning the documents they required were emailed to them from their Hillcrest branch, yesterday i sent email asking when i would get my money back - no reply. Today i have sent two emails to them asking them when i am going to get my money back again no reply. Can you please give me my money back i am a pensioner and need the funds to live on !!!!!!
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Absa's replyOfficial
11 Dec 2019, 10:46Dear Karen
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply11 Dec 2019, 10:46
Official
Dear Karen
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd