ABSA ***** don't care about their clients

My Woolworths Credit Card (ABSA) was used at a hairdresser in Florida, USA, while I have never been to Florida and still have my card. I reported this to ABSA ***** division on 4 March and was told I would be contacted within 3 days. On the 9th I again phoned to find out only to be told that due to high call volumes the case had not been dealt with. I was promised it would be escalated and I would be contacted within 3 days. On 13 March still nothing and again phoned only to be told that it had been sent to the team leader and they would be contacting me within 24 hours. Well still nothing and the transaction has still not been reversed. Does ABSA ***** even care about their clients? The case reference number is ********** .