Absa ***** Division Useless

I reported a case of ***** on 05/05/2015 with Absa ***** Division for my debit card that was cloned and R8,900 ****** from my account. I was told to also report the case in the branch which I did at century city and received wonderful service from a lady Theressa there but I have not been contacted by any person from Absa ***** since the incident. Every time I phone them they cant help or refer me back to the branch etc. I have tried to contact the Absa action line-just as useless and just forwards my mail onto ***** again. I want to know when my money will be refunded but it seems impossible to get through to the correct people. Have since contacted carte blanch as well about the incident. I have a suspect and mentioned it to the bank but they don't seem to care seems like it. I am an Absa Platinum member but they give a damn.I think the time has come to leave Absa for good useless useless useless