HN
Hugh N
1 reviews | Active since Apr 2012
05 Jun 2020, 16:09
Absa ***** division turn around times are horrible - ***
I had card ***** take place on my Absa debit card on the 22nd of May. I immediately reported it to the bank and got the following case number ***. My debit card was cancelled and i was told i would contacted within 5 days. It has been over 15 days and there has been no call from Absa. I have made three follow up calls and met up with bad attitude call centre agents who refused to give a reference number or give urgency to the case that i logged. The service provided by Absa is rather shocking and **********.
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Replies (5)
Absa's replyOfficial
05 Jun 2020, 16:28Dear Hugh Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply05 Jun 2020, 16:28
Official
Dear Hugh Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
HN
Hugh N's updateReviewer Update
08 Jun 2020, 08:59Dear Rezona Louw
Thank you for acknowledging receipt of my Hello Peter report on Absa's ***** division rather bad customer service delivery. It has been 72 hours since you responded and advised that you would respond within 4 hours and provide me with my specific contact details as well as your unique complaint reference number, and an expected time-frame for further feedback/resolution via email or making contact. I am rather disappointed that even at a management level with Absa that words are just thrown around loosely and no action or feed back comes back.
Thank you for acknowledging receipt of my Hello Peter report on Absa's ***** division rather bad customer service delivery. It has been 72 hours since you responded and advised that you would respond within 4 hours and provide me with my specific contact details as well as your unique complaint reference number, and an expected time-frame for further feedback/resolution via email or making contact. I am rather disappointed that even at a management level with Absa that words are just thrown around loosely and no action or feed back comes back.
HN
Hugh N's update08 Jun 2020, 08:59
Reviewer Update
Dear Rezona Louw
Thank you for acknowledging receipt of my Hello Peter report on Absa's ***** division rather bad customer service delivery. It has been 72 hours since you responded and advised that you would respond within 4 hours and provide me with my specific contact details as well as your unique complaint reference number, and an expected time-frame for further feedback/resolution via email or making contact. I am rather disappointed that even at a management level with Absa that words are just thrown around loosely and no action or feed back comes back.
Thank you for acknowledging receipt of my Hello Peter report on Absa's ***** division rather bad customer service delivery. It has been 72 hours since you responded and advised that you would respond within 4 hours and provide me with my specific contact details as well as your unique complaint reference number, and an expected time-frame for further feedback/resolution via email or making contact. I am rather disappointed that even at a management level with Absa that words are just thrown around loosely and no action or feed back comes back.
HN
Hugh N's updateReviewer Update
09 Jun 2020, 12:57Dear Rezona
It is now 96 hours since you advised you would respond to me. My query is still unresolved and you have not responded with your contact details as you promised you would. I am still none the wiser with the developments of my issue and what is being to get the funds back. This is frustrating and rather disappointing service delivery from Absa.
It is now 96 hours since you advised you would respond to me. My query is still unresolved and you have not responded with your contact details as you promised you would. I am still none the wiser with the developments of my issue and what is being to get the funds back. This is frustrating and rather disappointing service delivery from Absa.
HN
Hugh N's update09 Jun 2020, 12:57
Reviewer Update
Dear Rezona
It is now 96 hours since you advised you would respond to me. My query is still unresolved and you have not responded with your contact details as you promised you would. I am still none the wiser with the developments of my issue and what is being to get the funds back. This is frustrating and rather disappointing service delivery from Absa.
It is now 96 hours since you advised you would respond to me. My query is still unresolved and you have not responded with your contact details as you promised you would. I am still none the wiser with the developments of my issue and what is being to get the funds back. This is frustrating and rather disappointing service delivery from Absa.
Absa's replyOfficial
09 Jun 2020, 13:19Dear Hugh Thank you for your posting.
Please refer to the email send to your personal email address , we have requested information to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
Please refer to the email send to your personal email address , we have requested information to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
Absa's reply09 Jun 2020, 13:19
Official
Dear Hugh Thank you for your posting.
Please refer to the email send to your personal email address , we have requested information to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
Please refer to the email send to your personal email address , we have requested information to ensure effective investigation and feedback.
Kind regards,Rezona Louw Group Customer Care
HN
Hugh N's updateReviewer Update
09 Jun 2020, 13:30Dear Rezona
I am private banking client with Absa. My reference number for this case is *** my email address is *** Absa has not reached out and requested any details from me to investigate this matter. Based on your message it tells me that nothing has been done in regards to my matter since i first reported it over 3 weeks ago. This is truly disgusting
I am private banking client with Absa. My reference number for this case is *** my email address is *** Absa has not reached out and requested any details from me to investigate this matter. Based on your message it tells me that nothing has been done in regards to my matter since i first reported it over 3 weeks ago. This is truly disgusting
HN
Hugh N's update09 Jun 2020, 13:30
Reviewer Update
Dear Rezona
I am private banking client with Absa. My reference number for this case is *** my email address is *** Absa has not reached out and requested any details from me to investigate this matter. Based on your message it tells me that nothing has been done in regards to my matter since i first reported it over 3 weeks ago. This is truly disgusting
I am private banking client with Absa. My reference number for this case is *** my email address is *** Absa has not reached out and requested any details from me to investigate this matter. Based on your message it tells me that nothing has been done in regards to my matter since i first reported it over 3 weeks ago. This is truly disgusting