ABSA ***** Division Poor Response to Complaint.

Sadly having given ABSA ***** Division a 5 star rating last Friday, due to the excellent service one of their employees gave us regarding an attempted credit card *****, today following a repeat, we cannot say the same of one of their operators. Having received a SMS saying there had been irregular activity on our card, one should phone ABSA ***** line which in itself is not ABSA, as such I then phoned the know ***** Line number. From the start the operator seemed disinterested and when I explained what had happened, he said ABSA could block the number, I duly gave him the number (in the hope that ABSA would follow-up on same) and when I asked for a reference number he stated he didn't have to give one as ABSA were not doing anything. I then said but you are going to block the number?, to which he asked me to repeat it again (to my mind if he had not written it down then nothing was going to happen). At this juncture I will not mention the operators name, in case it is ABSA's policy not to take action when clients take the trouble to bring these ***** cases to their attention and do not in all cases bother to give reference numbers.