Absa ***** division a Disgrace - CCP Case no: ***

<p>On the 26 June 2017 i informed ABSA of a ********** activity that was done as a result of a **** that i was a victim of. Subsequently i forwarded the all relevant documents i.e. affidavit, case no, proof of payment to ********** as advised by the lady by name of keshnie at risk department. ***-6R7n-Hcod-dBDy-nEoM8Qu6iHHk.</p> <p> </p> <p>Following furnishing of the documents i never received any update or cntact in this regard,almost 3 months down the line. I have since been trying to make follow ups however with no luck. On the 28 July i went to the Menlyn Main Absa branch in Pretoria to consult and query progress in this regard as i have any previous acknowledgement or contact from anyone at Absa regarding this case. the consultant who assisted me tried to locate any person who could assist but to no avail but informed a lady by name Cristina was dealing with my case and provided CCP case no: ********** , with assurance they will have a feedback for me by following Monday as the ***** division investigators did not work weekends. to date i never received any call back or feedback from the branch since i consulted on 28th July.</p> <p> </p> <p>This morning 14 August, i called into the ***** division to inquire and spoke to a lady by name Lerato, who upon inquiring my case no at hand and all personal details informed that although she can view the case, there are no details and the case was captured incomplete, no further details appear. this is very strange that almost 3 months down the line no response is being given nor contact from any person dealing with the case. I have given Absa all necessary documents as instructed immediately. I find this very disturbing and unprofessional that i cannot be given direct feedback as to who is handling my case and how far the matter is. Absa as my primary bank should be one giving feedback as i've tried to inquire with FNB (the bank transaction was made into) however they told me due to third party restrictions, the bank will not provide such information to me and since a case was opened and matter reported to my bank (Absa) , it should be Absa providing such updates as both banks ***** divisions are in constant communication. To this day, Absa has not dedicated a person nor given me update feedback on progress on this case.</p> <p>It is unacceptable that almost 3 months down line there is no feedback on progress in this matter. I am very disappointed with Absa as the ***** division seems to be sleeping on the job.</p>