Absa ***** Dept useless

On Oct 19th (Thurs) I made a R10 000 deposit on a vehicle, by Saturday morning (21st) I realised I had been ****med. Immediately I got onto the phone to Absa to report the case. The lady I spoke to (stupidly didn't get her name) told me the account would be blocked immediately and she would call me back. By Monday afternoon still no feedback, so I called to find out what was going on only to be told that there was nothing captured on their system from my Saturday call. I then went through the whole process again. Still no feedback ,till eventually (after persistent emails) almost a month later I get a response " the funds in the other account have been utilised". Of course they have!

I have asked Absa what happened to my first call, after all these are recorded aren't they? What if this woman had done her job properly in the first place? Could the funds have been recovered? Another week has gone by and still not a word. I want answers, because in my opinion a report of ***** should be taken seriously. I have found Absa to be very slack and uninformative on this matter.