1 reviews | Active since Mar 2015
Absa ***** Dept Pathetic Service - Ref ***
<p>There is nothing more disappointing than being a victim of *****. What makes it worse is when your bank decides to take 5months to assist you with such Fvcken simple quary. </p> <p> </p> <p>Hello Peter. In March 2016 I was a victim of ***** as I made a transaction to an FNB account believing I'm paying a deposit for a property I was going to rent. A few days later the culprits disappeared with my money (Emails and all comms with the ********** was submitted to Absa and SAPS) and its been 5 months and I am yet to receive feedback from Absa and FnB. </p> <p> </p> <p>I opened a case with SAPS and I went back and forth with Absa as they wanted Affidavits and all kinds of various documents which was submitted as requested. </p> <p> </p> <p>I don't often shame people online but the service I've received from Tebello rakosa from the Absa ***** dept is beyond appalling. Whose this idiots manager? How can it take 5 Fvcken months to check if the funds are still in the Fnb account and reverse the **** transaction? I pay these ****ers over R300 a month for this ****? wow!</p> <p> </p> <p> Absa has access to my account and they could clearly see that the payment was successful, Ive been chatting to Zelda from the Cape Town branch and even she has given up on the incompetence of the Absa and Fnb ***** Dept. </p> <p> </p> <p>Zelda eventually logged a complaint as we tried by all means to get feedback on this matter with case reference ********** </p> <p> </p> <p> </p> <p> </p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
