AF
Allen Faurie-Smith
1 reviews | Active since Aug 2020
03 Dec 2021, 10:42
ABSA ***** DEPT IS NOT AVAILABLE TO ADD ANY VALUE
Phoned ***** twice to have an ******* transaction stopped before it went through. I am still waiting for them to call me back and now the transaction has gone through. Having to deal with such unhelpful, no caring customer service is an insult to ones intelligence. ABSA can you please make sure that my money is refunded
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
03 Dec 2021, 12:05Dear Allen Faurie-Smith Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***1. Kind regards,Rezona Louw Group Customer Care
Absa's reply03 Dec 2021, 12:05
Official
Dear Allen Faurie-Smith Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***1. Kind regards,Rezona Louw Group Customer Care
AF
Allen Faurie-Smith's updateReviewer Update
03 Dec 2021, 14:18Good afternoon Rezona, I have sent you a reply message to your request. I cannot speak to your staff as I have already received a case number which I have now sent you, and no one has shown me any enough cutesy for me to call you again. Please look up the information that you need to resolve my request.
Also note that I went into your branch in Bela Bela the very next day to collect a new card. I requested 3 times to the business manager there to please call the branch manager. I was looked up and down as though I was asking for a key to the safe and then flatly ignored. Every time this person came to the counter he looked at me and then made it very clear that I was not going to get to see the manager.
Let me add that the attitudes and business aptitude of ABSA staff needs is way below the industries standard. I await your reply
Also note that I went into your branch in Bela Bela the very next day to collect a new card. I requested 3 times to the business manager there to please call the branch manager. I was looked up and down as though I was asking for a key to the safe and then flatly ignored. Every time this person came to the counter he looked at me and then made it very clear that I was not going to get to see the manager.
Let me add that the attitudes and business aptitude of ABSA staff needs is way below the industries standard. I await your reply
AF
Allen Faurie-Smith's update03 Dec 2021, 14:18
Reviewer Update
Good afternoon Rezona, I have sent you a reply message to your request. I cannot speak to your staff as I have already received a case number which I have now sent you, and no one has shown me any enough cutesy for me to call you again. Please look up the information that you need to resolve my request.
Also note that I went into your branch in Bela Bela the very next day to collect a new card. I requested 3 times to the business manager there to please call the branch manager. I was looked up and down as though I was asking for a key to the safe and then flatly ignored. Every time this person came to the counter he looked at me and then made it very clear that I was not going to get to see the manager.
Let me add that the attitudes and business aptitude of ABSA staff needs is way below the industries standard. I await your reply
Also note that I went into your branch in Bela Bela the very next day to collect a new card. I requested 3 times to the business manager there to please call the branch manager. I was looked up and down as though I was asking for a key to the safe and then flatly ignored. Every time this person came to the counter he looked at me and then made it very clear that I was not going to get to see the manager.
Let me add that the attitudes and business aptitude of ABSA staff needs is way below the industries standard. I await your reply
Absa's replyOfficial
03 Dec 2021, 16:45Dear Allen Faurie-Smith Thank you for your posting.
We will investigate the matter and provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
We will investigate the matter and provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
Absa's reply03 Dec 2021, 16:45
Official
Dear Allen Faurie-Smith Thank you for your posting.
We will investigate the matter and provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
We will investigate the matter and provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care