ABSA - ***** Dept appalling service

I have been calling ABSA since the 23rd June 2019 reporting a ********** attempt to open a credit card account after receiving notifications from my cell phone. I was told i need to send an email which i did not understand why should i have to send an email when calls are recorded. I requested to speak to the Manager who told me that i need to send documents and again i asked him why should i send my information if reporting a ***** since i am not even ABSA client and he agreed that they will take necessary steps to cancel the card. This morning again -2nd July i received another sms that my " card" has been activated when i called ABSA was put on hold for 10 mins to be told i need to open a case and do affidavit. Why must i go through this pain to protect ABSA's money that they are so willing to write it off? I reported this on a recorded call why must i spend my time, my petrol driving to police station? Will i report myself for opening the account as ***** and why must i do affidavit for a card that has not been even activated?