ABSA ***** DEPARTMENT REFUSES TO GIVE DETAILS ON ********** CREDIT CARD TRANSACTIONS

On 08 SEPTEMBER 2020 I received a message to reply YES or NO for a new credit card which expired end of SEPTEMBER 2020.

I IMMEDIATELY rep**** NO ---- I NO LONGER WISH TO USE THE ABSA CREDIT CARD !!!

I AM NOW CONSTANTLY RECEIVING THESE MESSAGES : Absa : Unfortunately your in-store purchase has failed. Credit card ending with **7013 is blocked. For more info, call ***. Auth FSP/NCRCP7. As a matter of FACT, I received 5 such messages in the past 30 minutes.

I DID NOT APPLY FOR A NEW CARD AND NEITHER DID I COLLECT NOR SIGNED FOR A NEW CARD !!!

SOMEONE ELSE IS TRYING TO USE THIS CARD, AND MY GUESS IS THAT IT IS most likely ONE OF THE COURIER SERVICE'S STAFF MEMBERS AS THEY ARE THE ONLY ONES WHO COULD HAVE THIS CARD IN THEIR POSSESSION, or maybe even one of ABSA's employees. I don't know which.

When I called your ***** line on 16 NOVEMBER 2020 as I want to know WHERE this card has been presented, I was told that they CANNOT give me that type of information. That is NOT ACCEPTABLE !!!

I DO NOT HAVE ANY ABSA CREDIT CARD IN MY POSSESSION - IT IS THEREFORE IMPOSSIBLE FOR ME TO HAVE TRIED USING THE CARD

If you think you're going to charge those rejection fees to my account, THINK AGAIN !!! I HAVE PROVE THAT I INFORMED YOU TIMEOUSLY THAT I DO NOT WISH TO RENEW THE CARD.

I DEMAND THAT YOU INVESTIGATE THIS MATTER AND REVERT BACK.

TAKE NOTE : I WILL NOT MAKE ANY PAYMENT ON THIS CARD UNTIL YOU'VE SORTED OUT THIS MESS. WHATEVER MONEY I PAY ON THAT ACCOUNT, EVENTUALLY WILL BE ****** BY WHOMEVER HAS THIS CARD IN THEIR POSESSION.

I have ALREADY been struggling more than a week now to get the R1,000.00 I paid on 01 NOVEMBER 2020 credited to this account. It will cause ENDLESS headaches and frustration, should any purchases go through.

I AM ALSO GOING TO SUBMIT MY CASE TO THE OMBUDSMAN.