Absa ***** Department Not Available

I'm completely frustrated with ABSA right now. I had a Sim swap done due to changing a phone and my account was put on hold. I understand it is for my security but now getting this hold lifted has proven to be a mission and a half.

I have wasted R50.00 airtime while on hold, waiting for someone to at least talk to me so I can get this hold lifted. There are urgent transactions I need to perform and I am failing to do so due to this inconvenience.

Please respond as soon as possible