ABSA ***** department no help

Recently i was a victim of a ****, i called absa ***** department and opened a case, sent them all the police documents and was told a investigator will be in contact with me, I waited a few days and didnt receive a call, so i phoned to ask what is happening, they proceeded to tell me they emailed the investigator and she will contact me. Eventually she contacted me and said she will get in contact with the other bank and recover the money for me. I have been patient, lehandra the investigator has not contacted me since, i have sent numerous emails to the ***** department, Every one of the agents has emailed her and asked her to contact me, She has not contacted me. I am extremely stressed as this was every cent of my money and being a customer with absa for such a long time, i would have assumed they should have recovered all the money by now. I am terribly disappointed that as a customer they are not helping resolve this situation. I guess no one really cares for the average customer, Very disappointed. Guess ******** can get away with anything and people like me pay the price.