Absa ***** department is ***** itself!

My Absa Tjek card was cloned and used on Tuesday 2nd of April 2019. A total of R1600 was taken out of my account at Checkers Monument Park in Pta. I called Absa to stop my card and then proceeded to call Checkers to notify them. Checkers gave me a lot of details of who the persons where and what they have paid with my card. All of this information was given to Absa ***** department when i hade contacted them. Firstly they said 48 hours and my money will be paid back. Later on it was 30 days then 15 days then 14 days again 2 days. Now how the hell does everyone have a different day at Absa?? Aren't you guys to say the same things?? Absa is useless still the money is not back into my account and now i must pay for a new card after you failed to keep our money save in your account!! I gave all the relevant information what else do you need to complete the investigation?? And one day it is your investigations officer busy with case then no investigation officer assigned to your case how does this work??