Absa ***** department full of b****

I lodged a ***** case at ABSA 2 months ago, I put money into an account only for it to be a ********** account, after I called the ***** department they informed me over the phone they were aware that account that I had deposited money into was ********** and that I must lodge a ***** charge. I went to the police station and did the necessary and lodged a ***** complaint only to never hear from them.

I have called now almost every day this month and a few time last month only to be told someone will call me, to the money is being refunded to they will get the investigation to call me and all nothing, I have spent a lot of money now making phone calls and for what reason. The issue I have is that ABSA was AWARE THAT THIS ACCOUNT WAS ********** BEFORE I DEPOSITED MY MONEY IN SO WHY WAS THIS ACCOUNT STILL OPEN. The account should have been closed as soon as the bank was aware it was a ********** account. Now I am struggling over 2 months to get my money back, being shifted from pillar to post with excuses and still no word from anyone anywhere, all empty promises. This is unacceptable. And all the calls are recorded, so when one operator tells me they are going to issue a refund and another doesn't know anything the next day, does this mean that they are lying as well, What kind of bank supports ***** and lies??? I am so sick of the bull***t. I also get given the investigators number to call which was engaged every day only to be told day before yesterday they are working remotely and the landlines have been disconnected, but the call taker will email the investigation to contact me, when I asked to be cc in the email I get told it is internal and there is no cc function