ABSA ***** department

I am very disappointed with the service I have received from ABSA ***** investigation. There was ***** committed on my student debit card, it was PayPal online transactions which went through without my authorisation. The incident occurred on the 12th of July 2019 and I reported immediately.

ABSA got back to me on the 23rd of July and reimbursed me with the relevant amount. On the 2nd of August I emailed the investigator who never responds to emails and asked to be advised om the precautionary steps to take so that Im not a victim again. Did i get a response? No!

Sadly, on the 15th of August 2019, I was a victim again and reported the case again to ABSA. The case number however did not change.

2 weeks later I call the ***** department for an update with my case and they say that my case has been resolved but they are not guaranteeing a reimbur*****t. Every time I call they refer to the first ***** incident and they do not acknowledge the second incident. According to ABSA, I have been reimbursed and they've closed my case. They tell me that the transactions I saw in the month of August went of in July hence they are treating it as one incident. Thus technically there was never a case resolved here.

I have been calling repeatedly and all they say is that they are escalating my case to management. I don't know how manner managers there are at this department but they have escalated my case too many times and still there's no communication from ABSA. They promised that the Investigator will contact me on Monday, 02 September 2019 but nothing as of yet. Today morning my case is still being escalated.

The service I've received is very poor and ABSA has not treated my case with sensitivity since the ***** occurred concurrently.