ABSA ***** department below standard service

There was ********** activity with my card that was brought to my attention by ABSA. The card was since stopped on 30 August. I then had to sign and email back a Card ***** Declaration form which I sent back immediately, I had to email this three times before they could locate it. Today, 14 Sept 2019, I still have not been contacted by an Investigator, no one is willing to assist or put me through to the Investigator to find out progress of case. And funny this morning, a transaction went tried to go through the card again. Was the card really ever stopped? Really sad that my life is literally at a standstill till someone from ABSA cares to assist - Im told that will be in 30 working days! WOW