Absa ***** department bad service, bad feedback, dont care

After being a client of Absa Bank for 30 years, I had for the 1st time ever card ***** after a new credit card delivered and not even used/activated yet..On 18 Aug while at work got a call from an Absa agent who claimed to be from card division. Asked some questions,gave me some of my own info,and got what he wanted (to activate my absa rewards om credit card) I know I was not supposed to speak to him, but me being polite and never guessed he was a *********, did not end the call.The no he called from was Absa 3D mobile secure banking, during working hrs.We had power failures in our area so cellphone battery went flat, and only 19th Aug at night went online and saw something was wrong in BOTH SAVINGS and CREDIT CARD. R2000 out off each acc missing. Called stop cards who told asked me if I bought 4 cellphones!!!! The absa agent in working hours bought MTN cellphones on my cards! Called ***** dept. completed the forms and was told 2 days ago by Credit card ***** investigation they will not give my funds back, MTN had all they needed for online shopping transaction-Sorry!! No response from savings where I have card for 30 years. Absa employee commited ***** when he was supposed to work-that is nothing! I insist on getting better answers..Where was the 4 phones delivered to, who collected and signed for the goods? I want that info so I can take it to the police to make a case. That employee needs to be fired.I want my money back all R4000 of it. After 30 years of being a loyal client I expext better service. I have never bought anything online ever.If I am not satisfied with feedback, I only stopped the cards after the transactions went throught. HELLO ...I never got sms messages of goods being bought. I will close my accounts with them and join another bank. This was the 1st and last time this happened...***** dept answer....you were ****med by a *********...SORRY!!! but the ********* works for Absa. I am disgusted , disappointed and that was not even my money! Absa bank is not loyal to their clients, not going the extra mile