ABSA ***** DEPARTMENT BAD CUSTOMER SERVICE

Item: Absa
Rating: 1
Author: Monde P

I have lodged a complaint about a ********** absa account and filled all the documents for refund in May now we're in July "NO" refund nor feedback whatsoever from Absa. I called the ***** department they send me from pillar to post I have never experienced such bad customer service in the banking sector.

Helpful (0)

Replies (2)

Absa's replyOfficial

03 Jul 2018, 14:21

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with an account number or ID number to enable me to conduct a follow up for you, this information can be sent via private message.

Regards

Claudette

Absa's reply03 Jul 2018, 14:21

Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with an account number or ID number to enable me to conduct a follow up for you, this information can be sent via private message.

Regards

Claudette

Monde P's updateReviewer Update

05 Jul 2018, 09:39

48hrs lapsed still no proper feedback from Absa I hope South African can see how these financial institutions undermine us, when it come to resolving disputes and complaints. I expected to have been contacted via email or call from them updating me about the status of my refund but do they really care about us "NOPE".

Monde P's update05 Jul 2018, 09:39

Reviewer Update