ABSA ***** Department a JOKE! NO protection!!!

I recently posted a complaint about ABSA ***** Division. ABSA very quickly reacted that they will investigate. Very impressive. Then I got a reply from them that they investigated my case and found very conveniently that I must claim from the merchant. Although I bought cryptocurrancy with my credit card which I immediately stopped hours later. Which they weren't supposed to allow. BUT, their reply was directed to Ms WILLEMSE!!! WHO IS THAT? The matter was investigated and settled. CASE CLOSED. Ms Willemse???? Who is that??? So the merchant is a *********, there are conveniently NO other way to contact the ***** department than email, so they could not cancel the transaction in time! AND I DID stop my credit card immediately at my branch!!! I need the money to feed myself and my kids but the just shrugged their shoulders!!!! If that is the way they investigated how can I trust anything was investigated? I've been banking with ABSA for more than 30yrs (as Ms QUIST...no Willemse EVER!). But I will have to move to another bank since they did not protect me or my money. And they don't even know who I am!