Absa ***** Department

Item: Absa
Rating: 1

<p>I have NEVER in my life experienced worse service! I recently performed a sim swop due to my phone being ******. Told to phone the ***** department to lift the hold on my account. Instead of being supported im told that i need to answer security questions, fair dues as i understand its a security risk. Instead of the consultant helping she INTEROGATES me and makes me feel like a crminal. The questions are ridiculous! Noone can ****** remember the answers to! IM DISGUSTED! And im a loyal platinum account holder. </p>

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Replies (2)

Absa's replyOfficial

26 Jun 2017, 10:24

Dear Customer

Thank you for bringing this matter to our attention.

Please accept my sincere apology for the manor in which you were dealt with, kindly advise if your matter has been sorted.

Regards

Claudette

Absa's reply26 Jun 2017, 10:24

Official

Dear Customer

Thank you for bringing this matter to our attention.

Please accept my sincere apology for the manor in which you were dealt with, kindly advise if your matter has been sorted.

Regards

Claudette

's updateReviewer Update

26 Jun 2017, 11:25

Hi Claudette, no not sorted! I HUNG UP THE PHONE! Who knows where to now! As a platinum account holder i feel hopeless and tempted to close my accouts with Absa!

's update26 Jun 2017, 11:25

Reviewer Update

Hi Claudette, no not sorted! I HUNG UP THE PHONE! Who knows where to now! As a platinum account holder i feel hopeless and tempted to close my accouts with Absa!