ABSA - ***** COMMITTED AND NO RESOLVE

On the 1st of January 2018 ***** was committed on my account - an ABSA Clearwater employee who loaded a R1 300.00 stop-order on my account when I went into the branch to collect my new debit card. I immediately called the ***** division and was given a reference number and told that ABSA would be in contact with me within 5 - 7 working days. 3 weeks later I called the ***** division and was told that they had lost my case and it had "fallen off their system". I once again reported it and was told that it would be sorted out. On the 1st of February 2018 the stop-order once again went off my account. I immediately visited the branch manager at Cresta Branch and she told me that she would be in touch with the Clearwater Mall branch manager to sort out my account. Once again I waited for another three weeks before another employee (Lebo) from ABSA Clearwater contacted me, wanting to give my account details to a Mr Smith who apparently was the recipient of my money. I told him under no circumstances can ABSA give my account details to another individual and that ABSA should sort it out. I was informed that he would get back to me prior to close of business. Once again, no feedback from ABSA. I tried calling him for a week, left messages, no response. I eventually spoke to a lady on Monday, 19 February and was promptly promised that my money would be deposited into my account the next day. For the rest of the week I was given a call daily telling me that the money could only be deposited the next day. The last call I received was on Wednesday, 21 February. It is now Friday, 23 February and I am still waiting for my money to be reimbursed. I find the service at ABSA appalling and the fact that their employees makes mistakes like "loading a stop-order on your account" is unacceptable and *******. Something should be done about this. I also contacted the regional manager, left him a voicemail message, and surprise-surprise, HE DID NOT EVEN BOTHER RETURNING MY CALL! I have a number of accounts at ABSA and have banked with them for 25 years, but am planning on closing all my accounts and moving to another bank.