ABSA ***** Case Pending Debit Orders Bounced

<p>On 16 June 2016 I reported to ABSA that I've received messages on notifyme that someone has used my debit card for two purchases and it wasn't me. When the lady on the ***** hotline wanted to confirm my debit card number with me she read back to me my old debit card number (this is a card that was snipped up at the Tableview ABSA branch just one month before by an ABSA employee in front of me - also because of *****). So now I am left with a credit amount on my debit account ( I don't have a credit facility with ABSA by the way), an old card that is most likely still out there, no money for the month and ABSA still hasn't gotten back to me. I am so frustrated. When I call their hotline all I get told is I must wait for a ***** agent to phone me. How long must I wait ABSA? Especially when I am not at fault here? Obviously there are some internal control deficiencies at ABSA. I mean how is it possible for someone to use a debit card that was cut up in front of me??? And how do you suggest I pay my debit orders if you won't give my money back???</p>