ABSA ***** case

Hi, on the 27th of December I was caught by a ********* and he stole R 24 000 out of my credit card in 45 min.

Three and a half hours later I realized that something was seriously wrong and I contacted the ***** department at ABSA and asked them to stop my card and the transactions from going through. ABSA did nothing about it. I contacted the company, Superbalist (where the goods have been bought with my credit card) and send through my bank statement and card details. They assured me that it can definitely be stopped, seeing that the goods have not been dispatched. Superbalist's Financial Department ignored my plea and put the sale through and a week later they said that there was nothing that they could do.

I blame ABSA for not protecting me as a client and not stopping the transactions immediately. As a bank they could have contacted Suberbalist and stop the transactions. I am not fami**** with OTP's, seeing that I do not do online shopping on my card. ABSA in any case uses a different verification method these days. The *********/******* told me that he needs those "reference numbers" that he can reverse the transactions that somebody is trying to do on my credit card. He called from the ABSA Forensic Department and he gave me all my details including my card number. He said I must just stay on the line so that he can handle the matter after I asked if I can call back later. He said it will be too late, because then my Credit card might be cleaned out. It is natural to be fearful and do everything this person says.

The ***** Department told me that they know about this ****...it is the latest **** of the season. Why did they not send an e-mail to their clients?

I had a similar incident where a ********** website tried to ***** R 3500.00 from my Standard Bank credit card. They contacted me immediately stopped the card and the payment from going through. Of the R 24 000 transactions through my ABSA card I only received 1 security alert sms for R 2009 which I could not attend to immediately, because I was on the phone with the *******.

Kind regards Janene