ABSA ***** case

I am deeply disappointed with the service delivery I have received from ABSA.

There was a ***** internet transaction on my ABSA saving account while I was at work on the 18th of May 2018. I immediately notified ABSA's ***** line and completed and submitted all the necessary forms timeously.

Secunda ABSA branch first notified me that they will handle the case and I don't need to take any further actions and report the matter to the police. I was later told on the 6th of June that I actually need to open a case at the police station. A customer complaint was logged on the 7th of June. It was a shock when I discovered that the team leader allocated to my case was actually on maternity leave.

I made follow ups everyday and the matter was not taken seriously. I would expect more from a national professional institution. As South African residents we trust in ABSA to secure our assists and also provide is with the necessary customer service whenever problems arrise. The new team leader allocated to me don't respond to any of my emails and my customer complaint was just closed out.

The service I received at the ABSA branch was rude and poor. All of this while I lost a lump sum of money of my account at ABSA due to ***** activities.

I regret using ABSA as a financial institution after the current incident and would definitely advise collegues and friends to switch from financial institution as ABSA don't respond timeously on customer complaints. As a customer I am expected to do daily follow ups as ABSA is not providing me with any developments in my case and I am left in the dark.

All I wish to receive from ASBA is feedback on my case and when the matter will be resolved.