SK
Suhaifa K
1 reviews | Active since Jul 2019
08 Mar 2022, 16:22
ABSA *****
I have had ***** on my account for the second time with ABSA. 14 days after the ***** was done on my account and several calls later I finally spoke to an investigator. She claims if I am not the one who approved the OTPs who is the one then? Why on earth would any sane person approve ********** transactions?? It seems like after years of being an Absa client I will not receive the money that was **********ly ****** from my account. What a frustrating experience with the bank that I've been banking with my entire life 🤬🤬🤬
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Replies (2)0
Replies (2)
Absa's replyOfficial
09 Mar 2022, 10:11 Dear Suhaifa Kokatay Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards, Group Customer Care Rezona Louw
Absa's reply09 Mar 2022, 10:11
Official
Dear Suhaifa Kokatay Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards, Group Customer Care Rezona Louw
Absa's replyOfficial
11 Mar 2022, 15:08Dear Suhaifa Kokatay
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards, Group Customer Care Rezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards, Group Customer Care Rezona Louw
Absa's reply11 Mar 2022, 15:08
Official
Dear Suhaifa Kokatay
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards, Group Customer Care Rezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards, Group Customer Care Rezona Louw