1 reviews | Active since Jul 2018
ABSA *****
We are highly disgusted in the way a ***** on our company account was handled. We made the payment on about 14:50 4/5/2020. Phoned the bank to stop payment just after 5 (as we received no delivery as promised by the supplier) but got no reply. Called the ***** department the next morning (after trying the supplier again but to no avail) at 5/5/2020 9:44. Absa Agent said to send an email with what transpired to show invoice and payment did so at 5/5/2020 10:16. Bank now claim they can not recover our funds as there is nothing to recover. Why would the bank not stop this. It is a client of ours money and we do not have it to pay back. Surely the bank has insurance or something against this kind of ***** and theft. We advised the bank with sufficient time for the bank to stop the payment but they dragged there heals.
Find this very unacceptable in the time period
vanessa twine ***
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management