ABSA *****: Are they in on the action?

I attempted to purchase a dog via the internet, during the transaction we suspected the sellers to be ********** and contacted ABSA ***** division to assist in getting us back our money. Initially the service was of a high standard and they assisted us very well. It was requested by ABSA that an affidavit had to be acquired from the police which we did, just in time. We tried to follow up several times with the investigator at ABSA to no avail. Every single time I have to hear that I will be called back and nothing has happened since. It is now a month and a half later and still no response. I would love to hear the excuse.