ABSA ***** - Are Clients at Risk of losses?

Yes! ABSA clients are at risk of losses due to *****. ABSA is unable to protect its clients and does not honor the safe keeping agreement resulting in personal losses incurred through ***** or hacking. Could this possibly relate to internal ***** taking place? I reported my International Travels to the applicable department before travelling last year. I was asked the relevant questions about Countries/Trip Dates etc. and confirmed that my account was active for use. On my arrival Internationally, I wanted to pay my Hotel, but had insufficient funds? I immediately checked online banking and found that new beneficiaries had been created and paid while I was flying, also having no cellphone access to track activity notifications - is this a co-incidence or what? Besides the fact that I was now International with no funds, and was abandoned by my bank to sort this out, while being unable to draw money for food, or leave a credit card number for the hotel, or pay transport etc. I spent a good part of my trip and again on my return getting all the Police Affidavits and Information to ABSA. I heard nothing back from ABSA and had several meetings with my Bank Manager on more than 5 occasions - unable to assist me as the *****/risk department deals with this matter. She could only escalate my request for feedback. Nothing was done for 6 months+ I then received a letter with no call or investigation from ABSA *****, to notify me that they will not be covering my losses due to my account being hacked and security breached? I followed the internal escalation process with same reply still no call relating to the investigation, or complaint. I followed the Banking Ombudsman process which also provided no investigation or contact besides advising that my bank is dealing with the matter and will revert. To date, over a year now, I have had no further responses, investigation or obviously no refund, not even in part. I was also charged Interest and Overdraft Fees, for then exceeding my Balance after my account was cleared out. Has anyone suffered a similar loss? Or disappointment in the process? Is our hard earned money safe with ABSA?