Absa *****

A bank account was **********ly open in my details and there was a loan application. As soon I found out I submitted all the required docs (affidavit & ID copy) this was on the 16th of August. I only received one call from the investigator to say I should have my feedback by within 7 days but that never happened, I have been following up with Absa atleast twice a week since then using my own airtime. I’ve been told multiple time that they’ve escalated the matter or that the investigator will call but that never happens. I am very disappointed with how everything is being handled, I have waited over a month just for feedback.