ZM
Zozo M
1 reviews | Active since Oct 2015
07 Apr 2022, 10:45
ABSA *****
Hi Yesterday I was at ATM to withdraw, I insert card, then nothing happened. I cancelled & my card didnt return. Before I left ATM I then went on my cellphone banking APP to cancel & Stop card but 10min later my money was withdrawn. R2000. I then had to call ***** line for them to cancel the card ASAP, but with verifications & all details they ask before, this gives time for the guys to do another transaction. I was given a case number that someone will call me for investigations. I have all prove of messages on my phone & sms on times and all. How was monies withdrawn if I cancelled the card online? How long does this investigation take place. With prove I have, who is liable for my loss?
NA MDAKANE
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
07 Apr 2022, 13:07Dear Zozo Mdakane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's reply07 Apr 2022, 13:07
Official
Dear Zozo Mdakane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw