ABSA *****

Good day, my name is Nomasonto Mokoena, a Capitec client. I made an EFT payment from my Capitec app to an ABSA client, who was the recipient of the funds of R200 000 on 3 November 2019. When the recipient received the funds, there had been no communication to her from me or the person who had given me her bank details for the payment, thus she spent just over a R1000 on the money, and then went to ABSA Menlyn Park to let them know that R200 000 had been deposited to her account and she had no idea where it was from and for who, and so asked ABSA to put a hold on the money till she had clarity on it. The funds were for a second hand bakkie my husband and I were trying to buy from the father of the recipient's children, thus he gave us her bank details for reasons unknown to me. When the recipient had clarity on the matter, she went back to ABSA Menlyn Park and advised that she now knew where the funds were coming from and requested for the funds to be released, which to this day, 18 March 2020 they have not.

In the meantime, after the recipient had asked for the funds to be put on hold. I received a phone call from Capitec Forensics asking me about the transaction and telling me that the ABSA recipient had asked for the funds to be put on hold because she had no idea of this transaction. I then responded and asked for my money to be reversed back to my account because I was confused by her confusion and response, and also since we had not yet received the bakkie we were trying to purchase. Capitec Forensics asked me to submit an affidavit and proof of payment, stating what had happened and how the transaction came into being, and that I would like my funds reversed. Which I did and submitted it to Capitec Menlyn Park.

On the other side, the ABSA recipient was also asked to submit an affidavit before the funds could be released, stating the above mentioned, which she did, only to be told by ABSA that I also need to submit an affidavit to them stating the above. Which I did as well.

Two weeks went by with promise of the funds either being released to the ABSA recipient or reversed back to my account, which neither has been done. Capitec Forensics concluded their case and called me to ask if I had received the money from ABSA, which I responded no to. And was asked to write another affidavit stating that the matter has been resolved between the ABSA recipient and myself, which it has been, and that I would like the money to be released, which I did and submitted to Capitec bank. The resolve from Capitec was to debit the ABSA recipient's account, as ABSA had promised the funds would be available for the debit, which were not found by Capitec, due to insufficient funds.

After numerous attempts at communication with ABSA, and failed attempts at getting the funds either released or reversed, I received a call from Florence Masekela from ABSA ***** department stating that I should submit yet another affidavit, proof of payment and a case number. I explained to her I did not have a case number because this was not a ******** offense, which was also later explained by the police officers I had gone to for the case or BO number. Florence Masekela explained to me that the only way for ABSA to release the funds was through the submission of this number, which I then appointed a lawyer, then went back to the police station for a final attempt at getting the number, which a did. The policeman that assisted me wrote a report and submitted it and gave me the number. I then submitted the affidavit, proof of payment and case number as advised by Florence Masekela from ABSA ***** department. Thereafter, I received an email from ABSA ***** department stating that the case was resolved and that the funds would be released, which they still have not been released.

Thereafter, Capitec bank did a follow up on my behalf to find out about the release of the funds, and were issued with another email stating we should contact ABSA for more feedback. After numerous attempts yet again to find the right person to talk to, we were finally advised that the person to talk to was David Oosthuizen from ABSA ***** department. Numerous attempts to try contact David Oosthuizen by Capitec Forensics proved futile. We then received another feedback from ABSA ***** department stating that they have concluded their investigation, and they have found this to be a civil matter as it seems that the recipient and I know each other. My lawyer has now recently sent an email to ABSA ***** department and cc'd Capitec my bank, stating on record that there is no civil dispute here as both parties are willing to cooperate with each other here. I have said it's okay for the funds to either be released to the ABSA recipient or be reversed to me, and the ABSA recipient has said the same. I need assistance to put this to a final conclusion where I get my money back. I am currently in financial distress as I have spent countless hours, weeks and resources trying to get this matter sorted. Please assist me to get my money back. My number is *** should you need to call me for further information or clarify. Waiting in anticipation.

Kind regards, Nomasonto