Absa *****

I have reported ***** on my bank account on the 03/07/19 to Absa ***** department about more than thousands of my money used to pay international purchases via PAYPAL and received case no.ASZA.1907.***** via sms and promosed to be contacted after 5 days since then no communication from absa to me about the update.i have acted quickly by alerting Absa ***** line telephonically and also went to the bank Centurion branch and by that time money was still in my account but reserved to pay that *****lent purchases and asked the consultants to reverse this transactions but the lady told me it is impossible to stop this transactions.on the 05/07/19 it is when the money went out of my Bank transfered to PAYPAL without Absa acting on the alert.when i contact ***** department i am always told they are still investigating now its 15 days without hearing from Absa.How can we trust them with our money if they cannot protect it.I am very dissapointed with them.Money gone under their watch and no action is taken. How long should i wait.Absa failled me.