Absa *****

On 09 April 2019 I noticed an unauthorised transaction on my credit card from Italy for the sum of R698.63. I immediately contacted Absa ***** and they cancelled my card and issued me with another one which I picked up from the Hartbee****rt branch On 10 April I received an sms from Absa to acknowledge receipt of my ***** case Ref: ASZA-1 ********** 8 and to say an investigator will contact me within 2 days. Needless to say no-one contacted me On 22 April and after I had booked overseas accommodation using my credit card, Absa ***** Dept. phoned me to ask if indeed it was me doing this transaction. I asked the lady to please do a follow up on my ***** case from 09 April as no-one has contacted me. She said she would log it with the person assigned to my case. We are now 25 April and still no one has contacted me re the ********** transaction from the 09 April and the monies have still not been refunded into my account An absolute disgrace and typical of the continued poor banking experience from Absa