KK
Karen K
1 reviews | Active since Aug 2018
23 Aug 2018, 10:48
ABSA *****
ABSA is absolutely useless. Reported online banking ***** 2 minutes after it happened and even given them the banking details of the account where the money is paid into, and after 4 weeks they are still "trying to sort it out". Every time you phone they tell you they will phone back, but no one phones back, no one! Every person you speak to gives you a different time frame and this just shows you. Even made a complained and got a response after 10 days and said 2 to 5 days and its been 7 days after that and if you phone the number no one answers, and send emails, you get please be patient. How the hell do they think you should live if all your money is taken??? The only answer you get is "sorry for the inconvenience"! What the hell???? What's wrong with ABSA???? After 18 years and this is what you get for being loyal? I am totally disgusted to say the least, if it were any other bank, I would have had my money back within a day.
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Replies (2)
Absa's replyOfficial
23 Aug 2018, 21:45Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply23 Aug 2018, 21:45
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
KK
Karen K's updateReviewer Update
28 Aug 2018, 19:42Another week gone by and still nothing???? Its been 5 days since my post and nobody from ABSA even tried to help or contact me. This is totally unexceptable. Hope Im going to get interest on the money since Im paying interest and bank charges on the loan I had to take!
KK
Karen K's update28 Aug 2018, 19:42
Reviewer Update
Another week gone by and still nothing???? Its been 5 days since my post and nobody from ABSA even tried to help or contact me. This is totally unexceptable. Hope Im going to get interest on the money since Im paying interest and bank charges on the loan I had to take!