ABSA *****

On the 13 June 2018 Absa Journal debited my account for 3 different amounts. I then queried on ref ********** 6 and was told by an Absa employee Lesley Harris to take it up with the ***** department (Passing the bug intead of helping). I then went to Mall of Africa and Faith Kekana was eager to assist but it looks like she hit a brick wall as her last update was the matter was being investigated. Then went to Mall of Africa again on the 03 July and then spoke to Bayanda Ndaba who tried to resolve it sameday but also failed as he did not get answers/support on the other side of the Line . He then logged a systems complaint on ref 358411 and it was assigned to Kim Rousseau. Kim gave updates at the beginning i. e. Still investigating nd later on when I requested an update she just ignored me. ABSA why did you journal debit my account for a credit card if I dont have a credit card with ABSA? Will I get my money back or has ABSA de*****ed me?